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ease}.admin-sidebar__link:hover{background:var(--ad-card-hover);color:var(--ad-text)}.admin-sidebar__link--active{background:var(--ad-accent-bg);color:var(--ad-accent);border-left-color:var(--ad-accent)}.admin-sidebar__link--active .admin-sidebar__link-label{font-weight:600}.admin-sidebar__link-label{font-size:14px}.admin-sidebar__link-hint{font-size:11px;color:var(--ad-text-quiet)}.admin-sidebar__link--active .admin-sidebar__link-hint{color:var(--ad-accent);opacity:.7}.admin-sidebar__link--quiet{color:var(--ad-text-quiet);font-size:12px}.admin-sidebar__footer{padding:12px 20px 0;border-top:1px solid var(--ad-border-soft)}.admin-shell .admin-page{padding:32px 40px;max-width:1400px;color:var(--ad-text)}.admin-shell .admin-page__title{margin:0 0 4px;font-size:24px;font-weight:700;color:var(--ad-text);letter-spacing:-.01em}.admin-shell .admin-page__sub{margin:0;font-size:13px;color:var(--ad-text-muted)}.admin-shell .admin-page__empty{margin-top:24px;padding:24px;text-align:center;color:var(--ad-text-quiet);background:var(--ad-card);border:1px dashed var(--ad-border);border-radius:10px;font-size:13px}.admin-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:20px}@media (max-width:1100px){.admin-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:560px){.admin-kpi-grid{grid-template-columns:1fr}}.admin-stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-top:20px}.admin-stat-card{position:relative;padding:16px 18px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:10px;box-shadow:var(--ad-shadow);display:flex;flex-direction:column;gap:4px;min-width:0}.admin-stat-card__label{font-size:11px;color:var(--ad-text-muted);text-transform:uppercase;letter-spacing:.08em;font-weight:600}.admin-stat-card__value{font-size:28px;font-weight:700;color:var(--ad-text);margin-top:4px;letter-spacing:-.02em;line-height:1.1;font-variant-numeric:tabular-nums;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-stat-card__sub{font-size:12px;color:var(--ad-text-muted);margin-top:2px}.admin-kpi{padding:14px 16px 12px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:10px;box-shadow:var(--ad-shadow);display:flex;flex-direction:column;gap:4px;min-width:0}.admin-kpi__label{font-size:11px;color:var(--ad-text-muted);text-transform:uppercase;letter-spacing:.08em;font-weight:600}.admin-kpi__value-row{display:flex;align-items:baseline;gap:10px;flex-wrap:wrap;margin-top:2px}.admin-kpi__value{font-size:30px;font-weight:700;color:var(--ad-text);letter-spacing:-.02em;line-height:1.05;font-variant-numeric:tabular-nums}.admin-kpi__sub{font-size:12px;color:var(--ad-text-muted);margin-top:2px}.admin-kpi__footer{margin-top:10px;display:flex;justify-content:space-between;align-items:center;gap:8px}.admin-delta{display:inline-flex;align-items:center;gap:3px;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:600;font-variant-numeric:tabular-nums;letter-spacing:0;white-space:nowrap}.admin-delta--up{background:var(--ad-positive-bg);color:var(--ad-positive)}.admin-delta--down{background:var(--ad-negative-bg);color:var(--ad-negative)}.admin-delta--flat{background:rgba(148,163,184,.14);color:var(--ad-text-quiet)}.admin-delta--warn-up{background:var(--ad-warn-bg);color:var(--ad-warn)}.admin-sparkline{display:block;width:96px;height:28px;color:var(--ad-accent);overflow:visible}.admin-sparkline path{fill:none;stroke:currentColor;stroke-width:1.5;stroke-linecap:round;stroke-linejoin:round}.admin-sparkline circle{fill:currentColor}.admin-empty-pill{display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;background:var(--ad-positive-bg);color:var(--ad-positive);font-size:12px;font-weight:500}.admin-empty-pill:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.admin-queue{display:flex;flex-direction:column;gap:8px;margin-top:12px}.admin-queue__row{display:grid;grid-template-columns:8px 1fr auto auto;gap:12px;align-items:center;padding:12px 14px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:var(--ad-radius-sm)}.admin-queue__dot{width:8px;height:8px;border-radius:50%;background:var(--ad-info)}.admin-queue__row--crit .admin-queue__dot{background:var(--ad-crit)}.admin-queue__row--warn .admin-queue__dot{background:var(--ad-warn)}.admin-queue__row--info .admin-queue__dot{background:var(--ad-info)}.admin-queue__label{font-weight:600;color:var(--ad-text)}.admin-queue__detail{font-size:12px;color:var(--ad-text-muted);margin-top:2px}.admin-queue__count{font-variant-numeric:tabular-nums;font-weight:700;font-size:16px;color:var(--ad-text);min-width:28px;text-align:right}.admin-queue__action{font-size:12px;color:var(--ad-accent);text-decoration:none;font-weight:600;padding:4px 10px;border-radius:999px;background:var(--ad-accent-bg)}.admin-queue__action:hover{filter:brightness(1.1)}.admin-classbar{display:flex;height:28px;border-radius:999px;overflow:hidden;background:var(--ad-card-hover);border:1px solid var(--ad-border)}.admin-classbar__seg{display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;color:var(--ad-bg);white-space:nowrap;overflow:hidden;min-width:0}.admin-classbar__seg--rescanned{background:var(--ad-good)}.admin-classbar__seg--unused{background:var(--ad-warn)}.admin-classbar__seg--engaged{background:var(--ad-info)}.admin-classbar__seg--disengaged{background:var(--ad-text-quiet)}.admin-classbar__legend{display:flex;flex-wrap:wrap;gap:16px;margin-top:10px}.admin-classbar__legend-item{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:var(--ad-text-muted)}.admin-classbar__legend-swatch{width:10px;height:10px;border-radius:2px}.admin-spine{position:relative;margin-top:16px;padding:24px 0 18px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:var(--ad-radius-sm)}.admin-spine__track{position:relative;height:4px;margin:0 24px;background:var(--ad-border);border-radius:2px}.admin-spine__fill{position:absolute;inset:0 auto 0 0;background:linear-gradient(90deg,var(--ad-accent),var(--ad-good));border-radius:2px}.admin-spine__markers{position:relative;height:24px;margin:6px 24px 0}.admin-spine__marker{position:absolute;width:10px;height:10px;border-radius:50%;top:50%;transform:translate(-50%,-50%);cursor:pointer;border:2px solid var(--ad-card);box-shadow:0 0 0 1px var(--ad-border)}.admin-spine__marker--scan{background:var(--ad-info)}.admin-spine__marker--intake{background:var(--ad-accent)}.admin-spine__marker--touchpoint{background:var(--ad-warn)}.admin-spine__marker--morning_voice{background:#b79cdb}.admin-spine__marker--conversation{background:var(--ad-text-muted)}.admin-spine__marker--conversion{background:var(--ad-good)}.admin-spine__marker--crisis{background:var(--ad-crit)}.admin-spine-v2{display:flex;flex-direction:column;gap:24px;padding:16px;margin-top:24px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:12px}.admin-spine-v2__hero{display:flex;flex-direction:column;gap:14px;padding:16px 16px 18px;background:var(--ad-card-hover);border:1px solid var(--ad-border);border-left:3px solid var(--ad-text-quiet);border-radius:10px}.admin-spine-v2__hero--active{border-left-color:var(--ad-accent)}.admin-spine-v2__hero--converted{border-left-color:var(--ad-good)}.admin-spine-v2__hero--safety_flag{border-left-color:var(--ad-crit)}.admin-spine-v2__hero--engaged{border-left-color:var(--ad-warn)}.admin-spine-v2__hero--no_engagement{border-left-color:var(--ad-text-quiet)}.admin-spine-v2__hero-head{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.admin-spine-v2__hero-pill{display:inline-block;padding:4px 10px;border-radius:999px;background:var(--ad-info-bg,rgba(143,169,201,.12));color:var(--ad-text);font-weight:600;font-size:12px;letter-spacing:.02em;margin-right:10px}.admin-spine-v2__hero--active .admin-spine-v2__hero-pill{background:rgba(159,184,154,.18)}.admin-spine-v2__hero--converted .admin-spine-v2__hero-pill{background:var(--ad-good-bg,rgba(127,193,150,.15))}.admin-spine-v2__hero--safety_flag .admin-spine-v2__hero-pill{background:var(--ad-crit-bg,hsla(5,59%,64%,.15))}.admin-spine-v2__hero-dates{color:var(--ad-text-muted);font-size:12px;font-variant-numeric:tabular-nums}.admin-spine-v2__hero-next{font-size:12px;color:var(--ad-text-muted)}.admin-spine-v2__hero-next strong{color:var(--ad-text)}.admin-spine-v2__hero-summary{margin:0;font-size:14px;line-height:1.5;color:var(--ad-text)}.admin-spine-v2__bar{position:relative}.admin-spine-v2__bar-track{position:relative;height:14px;background:hsla(0,0%,100%,.04);border-radius:7px;overflow:hidden;margin-top:4px}.admin-spine-v2__bar-fill{height:100%;background:linear-gradient(90deg,var(--ad-accent),var(--ad-info));opacity:.55;transition:width .2s ease}.admin-spine-v2__bar-gridline{position:absolute;top:0;bottom:0;width:1px;background:var(--ad-border);opacity:.7;pointer-events:none}.admin-spine-v2__bar-now{position:absolute;top:-6px;bottom:-6px;width:2px;background:var(--ad-accent);transform:translateX(-1px);border-radius:1px;box-shadow:0 0 6px rgba(159,184,154,.6);pointer-events:none}.admin-spine-v2__bar-axis{position:relative;height:18px;margin-top:10px}.admin-spine-v2__bar-axis-tick{position:absolute;font-size:11px;color:var(--ad-text-muted);font-variant-numeric:tabular-nums;white-space:nowrap}.admin-spine-v2__bar-axis-tick--start{transform:translateX(0)}.admin-spine-v2__bar-axis-tick--center{transform:translateX(-50%)}.admin-spine-v2__bar-axis-tick--end{transform:translateX(-100%)}.admin-spine-v2__cadence{display:flex;flex-direction:column;gap:6px;padding-top:4px}.admin-spine-v2__cadence-title{font-size:11px;font-weight:600;color:var(--ad-text-muted);text-transform:uppercase;letter-spacing:.05em}.admin-spine-v2__cadence-list{display:flex;flex-direction:column;gap:2px;margin:0;padding:0;list-style:none}.admin-spine-v2__cadence-empty{color:var(--ad-text-muted);font-size:13px;padding:6px 0}.admin-spine-v2__cadence-row{display:grid;grid-template-columns:18px 60px 1fr auto;align-items:center;gap:10px;padding:6px 10px;border-radius:6px;background:hsla(0,0%,100%,.02);font-size:13px;color:var(--ad-text)}.admin-spine-v2__cadence-row--sent{background:var(--ad-good-bg,rgba(127,193,150,.08))}.admin-spine-v2__cadence-row--failed{background:var(--ad-crit-bg,hsla(5,59%,64%,.1));color:var(--ad-crit)}.admin-spine-v2__cadence-row--overdue{background:var(--ad-warn-bg,rgba(224,164,88,.1))}.admin-spine-v2__cadence-icon{font-weight:700;text-align:center;font-size:13px;color:var(--ad-text-muted)}.admin-spine-v2__cadence-row--sent .admin-spine-v2__cadence-icon{color:var(--ad-good)}.admin-spine-v2__cadence-row--failed .admin-spine-v2__cadence-icon{color:var(--ad-crit)}.admin-spine-v2__cadence-day{font-weight:600;color:var(--ad-text);font-variant-numeric:tabular-nums}.admin-spine-v2__cadence-label{color:var(--ad-text)}.admin-spine-v2__cadence-when{color:var(--ad-text-muted);font-size:12px;text-align:right;white-space:nowrap;font-variant-numeric:tabular-nums}.admin-spine-v2__cadence-status{margin-left:6px;color:var(--ad-text-quiet);font-size:11px}.admin-spine-v2__engagement{padding:6px 10px;font-size:12px;color:var(--ad-text-muted);border-top:1px dashed var(--ad-border)}.admin-spine-v2__history{display:flex;flex-direction:column;gap:10px}.admin-spine-v2__history-head{display:flex;align-items:baseline;justify-content:space-between;gap:16px;flex-wrap:wrap;padding-bottom:4px;border-bottom:1px solid var(--ad-border)}.admin-spine-v2__history-title{font-size:12px;font-weight:600;color:var(--ad-text-muted);text-transform:uppercase;letter-spacing:.04em}.admin-spine-v2__history-rollup{font-size:13px;color:var(--ad-text)}.admin-spine-v2__history-rows{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}.admin-spine-v2__history-row{display:grid;grid-template-columns:110px auto 1fr;align-items:baseline;gap:10px;padding:5px 12px;border-radius:6px;font-size:13px;line-height:1.5}.admin-spine-v2__history-row:nth-child(odd){background:hsla(0,0%,100%,.015)}.admin-spine-v2__history-date{color:var(--ad-text-muted);font-variant-numeric:tabular-nums;font-size:12px;white-space:nowrap}.admin-spine-v2__history-lead{font-weight:600;white-space:nowrap}.admin-spine-v2__history-lead--converted{color:var(--ad-good)}.admin-spine-v2__history-lead--engaged{color:var(--ad-warn)}.admin-spine-v2__history-lead--safety_flag{color:var(--ad-crit)}.admin-spine-v2__history-lead--no_engagement{color:var(--ad-text-muted)}.admin-spine-v2__history-rest{color:var(--ad-text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-spine-v2__history-toggle{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:1px dashed var(--ad-border);border-radius:6px;padding:8px;color:var(--ad-text-muted);cursor:pointer;font-size:12px}.admin-spine-v2__history-toggle:hover{color:var(--ad-text);border-color:var(--ad-text-muted)}.admin-spine__axis{display:flex;justify-content:space-between;padding:8px 24px 0;font-size:10px;color:var(--ad-text-quiet);font-variant-numeric:tabular-nums}.admin-spine--segmented{padding:14px 14px 12px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:var(--ad-radius-sm);margin-top:16px}.admin-spine__journeys{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}.admin-spine__journey{background:hsla(0,0%,100%,.02);border:1px solid var(--ad-border);border-radius:8px;padding:10px 12px 9px;display:flex;flex-direction:column;gap:4px;min-width:0}.admin-spine__journey--active{border-color:color-mix(in srgb,var(--ad-accent) 60%,var(--ad-border));background:color-mix(in srgb,var(--ad-accent) 6%,transparent)}.admin-spine__journey-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.admin-spine__journey-num{font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ad-text)}.admin-spine__journey-tag{font-size:9px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;padding:2px 6px;border-radius:999px;background:var(--ad-accent);color:#fff;line-height:1}.admin-spine__journey-dates{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--ad-text-quiet);font-variant-numeric:tabular-nums}.admin-spine__journey-arrow{opacity:.6}.admin-spine__journey-track{position:relative;height:4px;margin:12px 4px 10px;background:var(--ad-border);border-radius:2px}.admin-spine__journey-tick{position:absolute;top:-2px;bottom:-2px;width:1px;background:var(--ad-text-quiet);opacity:.18}.admin-spine__journey-foot{display:flex;justify-content:space-between;gap:8px;font-size:10px;color:var(--ad-text-quiet);font-variant-numeric:tabular-nums}.admin-spine__journey-meta{white-space:nowrap}.admin-spine--compact{padding:14px 16px 12px;background:var(--ad-card);border:1px solid var(--ad-border);border-radius:var(--ad-radius-sm);margin-top:16px}.admin-spine__compact-head{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:8px;padding:0 2px}.admin-spine__compact-count{font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ad-text)}.admin-spine__compact-hint{font-size:10px;color:var(--ad-text-quiet)}.admin-spine__compact-list{display:flex;flex-direction:column;gap:4px}.admin-spine__compact-row{display:grid;grid-template-columns:60px 110px 1fr 64px;gap:12px;align-items:center;padding:6px 10px;border-radius:6px;background:hsla(0,0%,100%,.015);border:1px solid transparent}.admin-spine__compact-row--active{background:color-mix(in srgb,var(--ad-accent) 6%,transparent);border-color:color-mix(in srgb,var(--ad-accent) 40%,var(--ad-border))}.admin-spine__compact-label{display:flex;align-items:center;gap:6px}.admin-spine__compact-dates{font-size:11px;color:var(--ad-text-quiet);font-variant-numeric:tabular-nums;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-spine__compact-track{position:relative;height:4px;background:var(--ad-border);border-radius:2px}.admin-spine__compact-meta{font-variant-numeric:tabular-nums;text-align:right}.admin-spine__compact-toggle{margin-top:10px;padding:6px 12px;background:transparent;border:1px solid var(--ad-border);border-radius:6px;color:var(--ad-text-quiet);font-size:11px;cursor:pointer;width:100%}.admin-spine__compact-toggle:hover{color:var(--ad-text);border-color:var(--ad-text-quiet)}.admin-user360-tabs{display:flex;gap:2px;margin:24px 0 0;border-bottom:1px solid var(--ad-border);overflow-x:auto;scrollbar-width:none}.admin-user360-tabs::-webkit-scrollbar{display:none}.admin-user360-tab{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;padding:10px 14px 12px;margin-bottom:-1px;color:var(--ad-text-muted);font-size:13px;font-weight:500;white-space:nowrap;cursor:pointer;border:none;border-bottom:2px solid transparent;transition:color 80ms ease,border-color 80ms ease}.admin-user360-tab:hover{color:var(--ad-text)}.admin-user360-tab:focus-visible{outline:2px solid var(--ad-accent);outline-offset:-2px;border-radius:4px}.admin-user360-tab--active{color:var(--ad-text);border-bottom-color:var(--ad-accent)}.admin-user360-tab-content{margin-top:16px}.admin-audio{display:flex;align-items:center;gap:12px;padding:8px 14px;background:hsla(0,0%,100%,.02);border:1px solid var(--ad-border);border-radius:8px;width:100%;box-sizing:border-box}.admin-audio__play{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:50%;border:none;background:var(--ad-accent);color:#fff;cursor:pointer;flex-shrink:0;padding:0;transition:filter 80ms ease,transform 60ms ease}.admin-audio__play:hover:not(:disabled){filter:brightness(1.12)}.admin-audio__play:active:not(:disabled){transform:scale(.96)}.admin-audio__play:disabled{opacity:.5;cursor:default}.admin-audio__bar{position:relative;flex:1 1 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